Evelyn Kate Day Spa Policies

We want every visit to Evelyn Kate Day Spa to be relaxing, well organized, and respectful of both our guests and service providers. By booking an appointment, you acknowledge and agree to the following policies.

​

Appointments & Credit Card on File

Appointment times are reserved specifically for you. A valid credit or debit card will be required to secure your appointment.  By providing your credit card number and reserving the appointment, you authorize Evelyn Kate Day Spa to charge the card on file for applicable late cancellation or no-show fees described below.

​

Standard Cancellations & Rescheduling

We understand that plans sometimes change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.  Appointments cancelled or rescheduled with less than 24 hours' notice are subject to a fee equal to 50% of the scheduled service price.

​

No-Shows

Guests who do not arrive for their appointment and do not provide notice will be charged 100% of the scheduled service price.  Repeated late cancellations or no-shows may require prepayment before future appointments can be scheduled.

​

Appointment Reminders

We provide appointment reminders and an opportunity to confirm as a courtesy. It remains the guest's responsibility to remember the scheduled appointment date and time. Failure to receive a reminder or confirm a reservation does not waive the cancellation or no-show policy.   You can notify us by text, email, or phone call.

​

Late Arrivals

Please arrive on time so you can receive your full scheduled service.

If you arrive late, we will make every reasonable effort to accommodate you, but your service may need to be shortened to avoid delaying the next guest. The full scheduled service price will still apply.

If an arrival is too late for the service to be performed effectively, the appointment will be subject to the applicable no-show fee.

​

Children & Guests

To maintain a quiet, relaxing environment and for the safety and comfort of all guests, children may not accompany clients to appointments unless the child is receiving a scheduled service.

​

Please arrange childcare before your visit. Evelyn Kate Day Spa and its team members are unable to supervise children while a parent or guardian is receiving a service.

​

If a guest arrives with an unsupervised child and the appointment cannot reasonably proceed, the appointment may need to be rescheduled and the normal cancellation policy will apply.

​

Health & Safety

Please inform us before your service of any medical conditions, allergies, injuries, recent procedures, pregnancy, medications, skin conditions, or other circumstances that could affect your treatment.

For your safety, we may modify, postpone, or decline a service when we believe proceeding would be inappropriate or unsafe. In some circumstances, medical clearance may be requested before treatment.

​

Respectful Conduct

We are committed to maintaining a professional and respectful environment for our guests and team.

Harassment, inappropriate behavior, threatening conduct, or violations of professional boundaries will not be tolerated. Evelyn Kate Day Spa reserves the right to discontinue or refuse service when necessary to protect our guests, employees, or business.

​

​

Gift Cards, Packages & Prepaid Services

Gift cards, service packages, memberships, and other prepaid services are subject to the terms applicable at the time of purchase.  Gift cards are not redeemable for cash.

 

Memberships are governed by our separate Membership Terms & Conditions.

 

Purchases & Refunds

Services that have already been performed are non-refundable.  Retail product returns or exchanges are subject to our current return policy. Certain opened, used, promotional, clearance, or personal-care products may not be eligible for return.

​

Questions About a Charge

If you believe you were charged incorrectly, please contact Evelyn Kate Day Spa directly so we can review the transaction and help resolve the issue.

​

Changes to These Policies

Evelyn Kate Day Spa may update these policies from time to time. The policies in effect at the time an appointment is booked will govern that appointment.

​​