What is the difference between a Clinical Facial and a Hydro-Infusion Facial?

Clinical Facials are hands-on, corrective treatments performed using professional-grade products, controlled exfoliation, targeted serums, and advanced technique. Hydro-Infusion Facials are technology-enabled treatments that combine expert hands with advanced modalities to enhance exfoliation, circulation, and serum penetration.

What technology is used in Hydro-Infusion Facials?

Hydro-Infusion treatments may include hydro dermabrasion, oxygen infusion, radio frequency, ultrasound infusion, cold therapy, and LED light therapy depending on your skin goals and tolerance.

Which facial is right for me?

Choose a Clinical Facial if you prefer a classic corrective facial focused on ingredients and technique. Choose a Hydro-Infusion Facial if you want advanced technology integration and enhanced delivery of active ingredients. If you are unsure, book a Signature Facial and your provider will guide you after evaluating your skin.

Is there downtime with either treatment?

Most guests experience little to no downtime. Mild redness may occur and typically resolves within a few hours. Some resurfacing treatments may cause light flaking in certain cases.

How often should I receive a facial?

For maintenance and visible improvement, treatments are typically recommended every 4 weeks. Corrective treatment series may be recommended for acne, pigmentation, or aging concerns.

Facials: Frequently Asked Questions

How does your facial menu work?

We keep our menu intentionally simple.

All of our facials are customized.

The only decision you make when booking is how advanced you’d like to go.

Each tier represents a different level of:

Product strength
Technology
Treatment intensity

Once you arrive, your provider customizes everything based on your skin that day.

You don’t need to know anything about skincare to book.

What’s the difference between the tiers?

The difference between tiers is how advanced the tools and products are — not the type of skin concern.

Tier 1- Custom Facial
Hands‑on facial using gentle, universally safe professional products.

Tier 2- Chemical Peel Facial
Hands‑on facial using stronger corrective products, including peels.

Tier 3- Hydro Facial
A customized facial that incorporates technology to enhance results.

Tier 4- Nanoneedling Facial
Our most advanced non‑medical option, which includes nano‑needling.

All four tiers are fully customized by your provider.

Which tier should I choose?

Most guests choose based on:

Comfort level
Budget
How advanced they want the treatment to be

There’s no “wrong” choice — all tiers are professional, customized facials.

If you’re unsure, start with the level that feels comfortable.
Your provider will guide everything once you’re here.

Do I need to know my skin type or skin concerns before booking?

No.

You don’t need to diagnose your skin or choose a treatment based on concerns like acne or aging.

That’s what your provider is trained to do.

Customization happens during the appointment, not at checkout.

Why don’t you list facials by skin concern like other spas?

Rather than asking guests to self‑diagnose, we designed our menu so you can simply choose a level of treatment, then trust your provider to tailor everything to your skin that day.

Skin changes — and no two visits are exactly the same.

This allows for better results and a more relaxed experience.

Is custom facial just a “basic” facial?

No.

Tier 1 is still a professional, fully customized facial performed by a licensed esthetician.

The difference is that it’s done entirely by hand using gentle, universally tolerated products.

Why does the price increase at each tier?

Each tier includes more advanced products or technology, which allows your provider to do more within the same customized structure.

You’re not paying for a different type of facial — you’re paying for access to more advanced tools and treatment options and estheticians with the knowledge to leverage them.

Is Nanoneedling a medical treatment?

No.

Tier 4 includes nano‑needling, which is a non‑medical service performed by licensed estheticians in a spa setting.

We do not offer medical procedures.

What if I know exactly what I want? (dermaplaning or men’s facial)

That’s perfectly fine.

We list clear pricing for commonly requested services — such as teen facials, men’s facials, back facials, dermaplaning, and microdermabrasion — separately below our main menu so they’re easy to find.

You can book those directly if you prefer.

Can I add things like dermaplaning or microdermabrasion to a facial?

Yes.

Your provider can recommend add‑ons during your appointment if they’re appropriate for your skin and goals.

What if it’s my first facial ever?

You’re not alone — many of our guests are first‑timers.

Our menu is designed so you don’t need experience or prior knowledge to book.
Choose the tier that feels comfortable, and your provider will take care of the rest.

What happens once I arrive?

Your appointment begins with a consultation and skin assessment.

From there, your provider customizes the treatment using the tools and products included in the tier you selected.

Nothing is “pre‑set.” Every facial is personalized.

Do you upsell or pressure guests to upgrade?

No.

Your provider’s role is to care for your skin — not sell to you.

Any recommendations are based on what’s appropriate, not on pushing you into a higher tier.

How to Choose (Simple Version)

Choose Tier 1 (Custom) if you want professional care using gentle products.
Choose Tier 2 (Peel) if you’re comfortable with stronger products like peels.
Choose Tier 3 (Hydro) if you want technology to enhance results.
Choose Tier 4 (Nanoneedling) if you’re ready for our most advanced non‑medical option.

If you’re unsure, choose the level that fits your comfort and budget.
Your provider will customize everything once you arrive.

Important to Know

All tiers are performed by licensed estheticians.
All tiers are customized — nothing is pre‑set.
Higher tiers allow access to more advanced tools and techniques.
You do not need to know your skin type or concerns to book.
There is no pressure to “upgrade.”

Still unsure?

Choose the level that fits your comfort and budget.
Everything else is handled for you.

That’s the EK difference.

If I still have questions, can someone help me choose?

Of course.

Our front desk team is happy to walk you through the tiers and pricing so you can choose what feels right.

You can also explore the Learn More section for additional detail — but it’s optional.